Product availability: The majority of our products are in stock in our warehouses, this is stated on the same page as "Product in stock. Delivery within 48 hours". In products with size options, this information will appear when you select the size you want. If we do not have the product in our warehouse, we will inform you of the estimated delivery time. We will keep you updated on this information and work to ensure you receive your order as quickly as possible. When the product is not available we will give you the option to sign up to an alert to let you know when it is back in stock.
Payment method: You can pay by card, paypal or bank transfer. If you choose the last option, you will receive an email with our bank details for you to make the payment. When we have proof of the payment, we will take care of changing the status of your order and start to prepare your items for delivery.
Delivery costs: Shipping costs depend on the order’s country of destination. You will be able view the total amount to pay once you have selected the country we're shipping to.
Returns: We guarantee 100% satisfaction with your purchase, you have up to 30 days to return it. You can manage this from the "My account" section and request a refund. For safety and/or hygiene reasons we do not accept returns or exchanges of electronic products that have been switched on and/or activated, food and nutrition products, reusable masks and climbing equipment. You have all the details here.
Size changes: For products with size options, you can consult the size guide table in the product details, to help you choose the one that fits you best. If when you receive the order, you need a different size, you can change it free of charge (Spain). If the new size isn't available we will find you an alternative. Here you will find all the steps to follow.