Express Delivery
Immediate Dispatch
365 Days to Return
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When will I receive my order?

If your order is pending delivery, you will find the estimated delivery date by logging into My Account > My Orders > and clicking on View Order.

If your order is out for delivery, you may track it using your delivery number in the following link:

https://www.logistics.dhl/es-en/home/tracking.html

If you wish to contact us, click here.


International Returns and Size Changes

1
Login

Login into your account and select the item(s) you wish to return

Login to Deporvillage using your user information and enter My Account > My Orders.Select the order you wish to return.
Login Login Login Login
  • State the reason for the return..
  • Select the item(s) you wish to return..
  • Confirm the return and we will send the information to your email.
Login Login
2
Print return confirmation

Print return confirmation

  • Check your email and print the return confirmation we have sent you. Otherwise, you will have to include a sheet with the order number inside the box.
3
Prepara el paquete

Prepare the parcel

  • Prepare the items to return, unused, with the original packaging and labels.
  • Use the same packaging that the order was delivered to you in, or similar to ensure the package is protected and does not get damaged.
Packaging conditions
Packaging conditions 
The item must be received in the same condition it was delivered to the customer and the original packaging and labels must be preserved. Under no circumstances will we accept a product that has been used by the customer or with the original packaging broken.
4
Include the confirmation inside the box

Include the confirmation inside the box

Make sure you close the box well and do not forget to include all the necessary documents to speed up the returns process.
5
Send your return to the following address

Send your return to the following address

ESBO LOGISTICS - Deporvillage

Pol. Ind. Plans de la Sala LOGISBAGES, Nave 4

08650 Sallent (Barcelona)

Spain

You can use whichever courier suits you as long as they provide the option to track the package. We would advise you to use DHL. Please note that the shipping costs will be your responsibility and that we are not responsible for the costs incurred during the transport of your package. We will only refund returned products once they arrive in our warehouse.

6
Return and refund management

Return and refund management

  • Once we have received your return, we will check everything is okay and proceed to processing your refund.
  • The process may take up to 10 - 15 business days, from when it is sent until the refund is confirmed.
  • We will make the refund using the same payment method used in the purchase. If the purchase was made by bank transfer, we will need you to provide us an account number in order to process the refund.

Products that cannot be returned or exchanged

We do not accept returns or exchanges on the following products:
  • Electrical products that have been turned on / activated
  • Wetsuits (delicate material which can be damaged easily)
  • Intimate clothing such as briefs, boxers, pants and swimwear (for hygiene reasons)
  • Climbing equipment such as ropes, harnesses, climbing shoes, etc. for safety reasons.

Guarantees

What is our guarantees policy?

Our aim is to avoid returns for guarantee reasons. For that reason, we will try to offer you a solution as quickly as possible, always complying with the conditions of each brand. If you would like more information, you can see our guarantees policy below:

Deporvillage will not accept the guarantee for faults or damages caused by misuse: incorrect installation, inappropriate use or maintenance of the product, abuse or negligence, alterations made to the product without the manufacturer’s prior consent.

The product must always be installed, used and repaired strictly following the manufacturer’s instructions. Otherwise, the product may get damaged, losing its guarantee.

Deporvillage does not cover general wear of tyres, inner tubes, brake cables, brake pads, batteries, etc. Nor will we accept items that have got wet, smell badly or that cause physical discomfort.

Damages caused by external factors will not be considered: friction, sharp objects, chemical products, etc.

Wetsuits are considered to be very delicate products since their material is very soft and can tear easily. Rips and tears will not be covered by the manufacturer’s guarantee. We advise you to try them on very carefully, always using gloves.

After the initial 15-day period, Deporvillage reserves the right to repair/replace any faulty component under guarantee.

Any product which is repaired or replaced under guarantee, will continue to be covered for the remaining period of time of the original product.


How can I manage a guarantee?

All items purchased through Deporvillage are covered by guarantee, which covers manufacturing faults. If you think your item is faulty, we suggest you follow the following steps:

1
Order

Send us an email to aftersales@deporvillage.com with the following information:

  • Order number
  • Short explanation of the problem
  • Photo of the faulty item
2
Contact us

We will contact the manufacturer to manage the guarantee and will inform you of the situation as quickly as possible, to inform you of the procedure to be followed.

3
E-mail

If the manufacturer asks us for the product, we will send the label to your email address for the return to be free of charge, informing you of the drop of points closest to you, where you can take the parcel. We will take responsibility for the postage when dealing with guarantees.

4
Transport

Once the guarantee has been accepted by the manufacturer, we will deliver the repaired or replaced item to you free of charge.

The waiting time will depend on the technical service of each manufacturer. The decision to change or repair the article will depend exclusively on the manufacturer.

If the guarantee is accepted by the manufacturer, we will take responsibility for all the delivery costs. We reserve the right to reject a guarantee request, if the returned item does not meet the conditions outlined in our returns policy upon arrival.

How long can it take to get a solution?

We work hard to resolve claims and we know that you want to be able to enjoy your product as soon as possible. If we can solve the problem by ourselves, we will do so straight away. However, in the majority of cases the manufacturer/supplier requires us to return the item for full testing before the repair or replacement can be carried out.

Please be patient; our aim is to find a quick and adequate solution for each and every case.


Request an Invoice

To print your invoice, you must login to My Account > My Orders > and click on the Request Invoice section. In this section you will be able to confirm your payment information and generate your invoice.

If you need help, you can get in contact with us by clicking here.


Payment Methods

Credit Card

Credit and debit cards (Visa, Visa Electron, MasterCard), via the “Banco Sabadell” payment platform with the advanced 3D Secure security system. When you click place order, you will be redirected to the Banco Sabadell payment platform. We do not save any card information on our servers.

PayPal

Use your PayPal account to make quick and secure payments, without sharing financial information with Deporvillage.

Your order will be despatched as soon as we receive confirmation of the full payment.

Bank Transfer (Only for Germany)

Your order will be despatched as soon as we receive the full payment and we have all the items ready.


Delivery Costs

Delivery Costs

The delivery costs may change depending on the country of destination. You can find this information before paying for your order, after entering your delivery address.

The delivery will be carried out through the transport companies DHL or GLS depending on the country of destination. If you made a mistake in the delivery address or phone number, you must let us know as soon as possible. If this information is incorrect, the delivery of the order will be delayed.

We cannot deliver large, heavy or inflammable items. You will find this information once you have selected the product and entered the delivery address of the order.

When you accept the parcel, it is very important that the product and its packaging are in perfect condition. If you have any incident, you must let us know within 24 hours of receiving the order, so Deporvillage can inform the transport company and claim the damages. Otherwise, Deporvillage does not take responsibility for damages caused.


Delivery Time

You can find the delivery times for each product on our website by clicking above the sizes, on the right-hand side the estimated delivery time will appear. This can be seen below the price in products without size options.

When this appears as 24 hours, it means the product is in stock in our central warehouses (24 hours in Spain) as long as the order is made before 15:00 GTM+1 the day before.

When the estimated delivery time is more than 2 days, it means the product is subject to availability from our network of official suppliers and manufacturers. We check the stock of these products daily and our customer service team will keep you informed of any eventualities.

To guarantee secure delivery of the parcel, the transport company will require a signature confirming the delivery has been completed successfully. If nobody is home to receive the parcel, the driver will try a new delivery.

If the parcel cannot be delivered for any reason, such as a wrong address, absent recipient, rejection of the parcel, not collected from customs office etc., the parcel will be returned to our warehouse. In which case, we can only refund the amount paid for the purchase of the product, once the parcel has arrived back to our warehouse and the delivery and customs costs will not be refunded.

If you need to get in contact with us, click here.


Change or Cancel your Order

Changes in our logistical supply chain may affect the preparation of orders placed. For that reason, your order can be changed or cancelled as long as it is not already being prepared or prepared.

If you need to get in contact with us, click here.


Who are we?

Deporvillage is an online sports shop, specialising in top sports brands. All our products are original and provided directly by the manufacturers or their suppliers. Deporvillage is one of the online multisport shops with the widest product selection in Spain.

Deporvillage is led by a team of experts with a long history in online sport, commerce, logistics and marketing. Their experience is what allows us to offer the greatest results in each of the key areas which make up an online business. The Deporvillage team is united by one common passion: their passion for sport. We also have a team of external advisers for each of the main sports or categories from our shop. Which are running, cycling, swimming, triathlon, gym and outdoor. These advisers meet regularly with the Deporvillage team to select and write up the product catalogue and to write the expert opinion which appears next to each product.

Deporvillage, S.L.

Pl. Ciència, 1

08243 Manresa – Barcelona

CIF: B65272742

Registered at the Barcelona Commercial Registry in volume 41710, Sheet 172 and Page B-394154, registration


Logistics & Warehousing

The majority of the products sold at Deporvillage are in stock in a dedicated centre located in Sallent (Barcelona). This logistical centre is strategically located to allow us to deliver the majority of our products within 24 hours. In this centre the orders are stored and prepared by staff who are qualified and trained in online order picking.


Minimum Price Guaranteed

At Deporvillage we want the best for you. That’s why our sales team invests their time in searching for the best offers and prices so you get the best products at the most competitive prices.


Security

Security is crucial to Deporvillage. That’s why our website is equipped with the latest advanced technologies such as the secure server using SSL (Secure Socket Layer) for transaction services. This secure server establishes a connection which encrypts information through algorithms of 128 bits which can only be read by the customer and Deporvillage. Deporvillage’s payment page uses the Banc Sabadell and PayPal platforms, both of which are certified by the prestigious Verisign agency. You can be sure that purchasing through Deporvillage is much more reliable than handing over your card to pay in a restaurant or traditional shop.


Data Protection

Deporvillage complies with current data protection regulation, in particular the Spanish Framework Law 15/1999, 13 December, Personal Data Protection and the Royal Decree 1720/2007, 21 December, which passes the Regulation from which the cited Framework Law is developed. Deporvillage makes the necessary contact information available to customers, so they can exercise their rights to access, rectify and withdraw information, which are guaranteed by the governing law.


Invite a Friend

Deporvillage run a Member get Member promotion. This consists of a registered person inviting a friend or friends to sign up to Deporvillage and when the friend places an order, both the friend and the person who invited them get €5 off. Our users can invite as many friends as they want but Deporvillage reserve the right to cancel the discount if mass recruitment or commercial incentive is detected. When a registered user recruits another to subscribe to Deporvillage, they have 6 months to take advantage of the discount. After this time, they can continue being a user but will no longer be able to use the discount. The minimum spend must be more than €90. The Member get Member promotion aims to reward new customers and existing customers who bring in new customers. For that reason, the same new customer cannot use the new customer discount more than once.


Discount Coupons /Codes

Discount coupons/codes are only valid for the purchase of products from the categories stated on the coupon/code. If it does not specify, it will be valid for the purchase of products from the cycle, run, triathlon, gym and outdoor sections. Electrical, nutrition products and products from certain brands are excluded. The discount voucher is of single use. Coupons non-cumulative. They cannot be used for the purchase of Deporvillage gift cards.


Terms and Conditions #DeporvillagePeople

You expressly authorise DEPORVILLAGE, S. L., with registered office at Plaça de la Ciència, 1, 1º, local 4, Edifici Impuls, 08243 Manresa (Barcelona) [“DEPORVILLAGE”] to reproduce, publicly communicate, distribute and make changes to the photograph(s) you publish on the social media platform “Instagram” with the hash tag #deporvillagepeople, on the website www.deporvillage.net and on any other platforms owned by us, indefinitely, without charge and internationally.

You also declare (i) that you are the owner of the photograph(s), (ii) that you have permission from the people who appear in the photograph(s), (iii) that the use of the photograph(s) does not violate any regulations nor the terms and conditions of Instagram, and that you accept (i) that your personal data will be included in a record owned by DEPORVILLAGE for the purposes previously mentioned, as well as to send you commercial communication from DEPORVILLAGE, (ii) that you can revoke consent to receive commercial communication and exercise the right to access, rectify, withdraw and oppose by emailing customerservice@deporvillage.net.

Finally, you accept that DEPORVILLAGE will not be responsible for any claims resulting from the violation of these terms and conditions.

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